First, check whether you’re using the new or old Slim Academy app. Support for the old app ended on March 15. You can now view all your booklets in the app’s library. Still not visible? Please contact customer service at klantenservice@slimacademy.nl.

Download the app on your phone, or if you prefer to use another device such as your iPad/tablet or laptop, log in via the browser.

The (download) links to our app are:
– Google Play Store
– Apple App

Log in via your browser at https://app.slimacademy.nl.

With the Slim Academy app, you can study offline, search, highlight, make notes, complete practice questions, and provide feedback to our authors. This makes digital studying even easier for you!

Currently, studying with the booklets offline is not possible. However, we are working on integrating this feature into the app, so it will be available in the future.

You can cancel your subscription by sending an email to our customer service: klantenservice@slimacademy.nl. Keep in mind a month’s notice period. So make sure you have sent an email before the first day of the month!

In the college year of purchase, our subscriptions have a fixed term until the end of that college year. This means that in the first college year of your subscription, you cannot cancel it. After the end of this academic year, your subscription can be cancelled on a monthly basis and you can therefore decide which month you want to cancel this subscription.

Of course, when determining the price of a subscription, we have taken into account the fact that you receive fewer or no products in the summer, so that you never pay too much with a subscription and are always cheaper than buying separate summaries.

When taking out your subscription for college year, you could choose between paying per month or paying per year. In both cases, however, you took out a subscription for the college year that runs until 31 August. This means the monthly collection will continue through August.

The delivery time depends on the release dates of the products you have ordered. All booklets will be sent to you as soon as they are available. The specific shipping dates can also be found in your order confirmation.

Did you order multiple products with different release dates? We will send these on the dates they become available. This means you can receive multiple packages from Slim Academy, but you won’t have to pay extra shipping costs. After it’s been sent, the booklets will be delivered to you the next day, depending on the delivery of PostNL. 

The delivery of PostNL takes place as follows:

95% of summaries ordered before 19:00 are delivered the next business day. 5% of summaries ordered before 19:00 are delivered after two working days.

Please note that PostNL only delivers on Monday to Saturday.

To bridge the waiting time for these new booklets, all booklets from the previous year are already made available for subscribers in the app and web environment.

As long as you are a subscriber, all the booklets you have previously purchased are available in digital form in the app and web environment. If you are no longer a subscriber, the digital summaries are only available until the end of the academic year. After that, the license expires. This can also be found in the sales conditions. Without a subscription, you can no longer view the summaries from last year.

You can let us know via your Slim Academy account when you want to receive which booklets. If you go to order history you can indicate a shipping date.

The summaries will be available online on the day of the publication date. The summaries are also sent by post on the publication date. You can always look up the publication date by looking up the relevant summary in the webshop. Video: When will my summary be published?

The subscription has several advantages over the total package:

– The price of a subscription is lower than the total cost of all total packages combined.

– With a subscription, you only pay the order costs once. With individual orders, like the total package, you have to pay this fee each time (€3.49 per order).

– With a subscription, you gain and maintain access to the digital summaries from the previous year. This way, you can start studying right at the beginning of the block. This is not the case with the total package.

– With a subscription, you gain and maintain access to the digital summaries you have previously purchased.”

If I purchase a subscription now, will I also receive the booklets that have already been released?
Adjustment: “When you purchase a subscription, you always receive all the printed summaries for the subjects whose exams have not yet taken place. Additionally, you gain and maintain access to the digital summaries from the previous year.”

When subscribing to our service you will receive all summaries that have been published, for which the exams have not yet taken place. If you need summaries from earlier in the academic year, (for example if you have to do a re-sit), please email our customer service and we will help you with your question.

This is because we always base the price of a subscription on the amount of booklets included in the subscription. A subscription with 50 booklets, will therefore cost more than a subscription that has only 30 booklets published.

You can. When cancelling a rotating subscription, Slim Academy looks at how many booklets you have received. If you have received a bigger percentage of the booklets than the number of months you have paid for, you cannot cancel immediately.

For example: You can get a maximum of 12 booklets in your subcription, received only 9 booklets and you want to cancel in November. You have then had 75% of the booklets and paid only 25% of the year. You can then cancel in May (75% of the year).

An order cannot be adjusted afterwards. Best thing to do is cancel your order by emailing klantenservice@slimacademy.nl and buy the right summary/subscription. 

With a Lifetime Subscription you are always up-to-date with all relevant material within your field after graduation. You have digital access to all new summaries for all courses of your study. The summaries are uploaded after the exam in your digital Slim Academy environment. For only 48 euros a year you stay informed of all (academic) developments within your field!

Pay attention! Lifetime Subscriptions can only be purchased by former customers of Slim Academy, Slimstuderen.nl and Capita Selecta.

In the academic year of purchase, our subscriptions have a fixed term until the end of that academic year. This means that in the first academic year of your subscription, you cannot cancel it. After the end of this academic year, your subscription can be cancelled on a monthly basis and you can therefore decide which month you want to cancel this subscription.

Of course, when determining the price of a subscription, we have taken into account the fact that you receive fewer or no products in the summer, so that you never pay too much with a subscription. This will still be cheaper than buying separate summaries.

When getting your subscription for the academic year, you were able to choose between paying every month or for a full year. In both cases, however, you subscribed for the full year, which runs until until August 31st. This means the monthly collection will continue through August.

This depends on your situation. When we offer summaries for your upcoming academic year, we automatically convert your subscription into a subscription for the new academic year. If you had a bachelor 2 subscription this year, for example, you will automatically receive the summaries for bachelor 3 next year.

If you are in bachelor 3 (for example) and we do not offer summaries for the master, we will change your subscription into a lifetime subscription, which means that you will have access to all summaries of the study (after your study has ended), so that you can use it as a reference in your further career.

The price of your subscription may change. We will send you an informative email about this in August. In the unlikely event that you decide to cancel your subscription, you can simply let us know by email before 1 September.

If we have not received a cancellation from you, your subscription has continued automatically. You can cancel your subscription by sending an email to klantenservice@slimacademy.nl. We will then stop your subscription at the end of the month.

Unfortunately it is not technically possible for us to convert the subscription. You can purchase a new subscription yourself via the website. As soon as you have done this, you can send an email to klantenservice@slimacademy.nl stating your order number. We will then cancel the wrong subscription.

As long as the summaries have not yet been sent, this is possible. Please contact customer service as soon as possible. If you only have the summaries digitally, please also contact us.

All our subscriptions end at the end of the school year (august), after that it can be canceled monthly. If you happen to have chosen for a yearly payment, you can change this after the runtime of the current subcription.

You can cancel your purchase by returning the booklets to us in unused condition. The shipping costs are for your own account. We kindly ask you to write on the envelope ‘Cancel Slim Academy – order number.

The summaries can be returned to:

Slim Academy – 6th floor

Marconistraat 16

3029AK Rotterdam

Make sure you also get a shipping receipt. As soon as we receive a copy of your proof of shipment in our mailbox, we can continue the cancellation process.

Cancellation is not possible. If the publication date of your summary is still in the future, please send an email to klantenservice@slimacademy.nl as soon as possible and put in the subject cancel – order number.

If you are no longer a subscriber, the digital summaries are only available until the end of the academic year. After that, the license expires. This can also be found in the sales conditions. Without a subscription, you can no longer view the summaries from last year. If you take out a subscription, all booklets you have previously purchased will be available in digital form in the app and web environment.

An order cannot be adjusted afterwards. Best thing to do is to cancel the order by emailing klantenservice@slimacademy.nl and then make the correct purchase yourself.

The delivery time depends on the release dates of the products you have ordered. All booklets will be sent to you as soon as they are available. The specific shipping dates can also be found in your order confirmation.

Have you ordered multiple products with different release dates? We will then send these on the dates they are available. You can receive multiple envelopes from us. Of course you don’t pay any extra shipping costs for this. After sending, the booklets will be delivered to you the next day, depending on the delivery of PostNL.

The delivery of PostNL takes place as follows:

95% of summaries ordered before 19:00 are delivered the next business day. 5% of summaries ordered before 19:00 are delivered after two working days.

Please note that PostNL only delivers on Monday to Saturday.

For subscribers, all booklets from the previous year are already made available in the app and web environment. This bridges the waiting time for the new booklets. If you would like this as well, we recommend purchasing a subscription via our website.

You can give us feedback by selecting the text in the app and pressing the flag. You can insert your feedback there and it will be sent straight to the author. They will change the mistake in the digital booklet.

Are you studying with paper summaries only? You can report the mistake by emailing klantenservice@slimacademy.nl. Please indicate the summary name (name+ordernumber) and the university you study at.

You will receive all summaries for which the exam has yet to come from the moment you have taken out the subscription via the website. It is best to purchase a subscription after the exams. That way you will not receive the booklets you have already received again.

As long as the summaries have not yet been sent, this is possible. Please contact customer service as soon as possible. If you only have the summaries digitally, please contact us.

For subscribers, all booklets from the previous year are already made available in the app and web environment. This bridges the waiting time for the new booklets. If you would like this as well, we recommend purchasing a subscription via our website.

When you order a summary, you can indicate how you want to receive it. There are several options here:

> Only on paper
> Only digital access
> On paper and digital access

When you choose one of the last two options, you also get digital access to your summary. You will immediately receive an email as soon as your summary is available to create your account to be able to read your summaries digitally.

If you are no longer a subscriber, the digital summaries are only available until the end of the academic year. After that, the license expires. This can also be found in the sales conditions. If you take out a subscription, all these booklets remain available in digital form in the app and web environment.

You can ready your summaries only via your browser: https://app.slimacademy.nl/ on your tablet/ipad or laptop.
Ór download the app on your phone.

Google play store
Apple store

The subscription is always debited around the 25th of the month. You pay afterwards. (For example: on September 25th you pay for the month of September).

Order costs are administration costs for processing your order.

Order costs are administration costs for processing your order.

A collection that has once failed cannot be executed again. You will automatically receive a payment reminder with the information to transfer the amount manually. You can also transfer it manually to: SLIMSTUDEREN BV, NL81 ABNA 0590 3250 00.

The money will be returned to your account within 14 days.

Send an email to klantenservice@slimacademy.nl and include a screenshot of the duplicate statement and include your order number.

For sending the booklets you pay a contribution of €1.95. This amount is lower than the actual postal rates and than the amounts charged by other providers.

When you pick up the reports at one of our selling points, you do not pay any shipping costs. Do you want to buy your reports at a selling point? Check this page for our selling points!

https://slimacademy.nl/verkooppunten

The account number (IBAN) of SlimStuderen B.V. is NL81 ABNA 0590 3250 00 in Rotterdam.

You can pay in three different ways with Slim Academy:

Automatic collection

You can authorize SlimStuderen B.V. to debit the amount of the order from your account once. You fill in your account number with your order for this. We will immediately process your order and debit the money from your account after a few days. This payment method is free.

iDEAL

Of course you can also pay with iDEAL at SlimStuderen.nl. We will also process your order immediately with this payment method. We charge € 0.50 for this payment method.

Credit card

Finally, you can also pay with your credit card. As with the other payment methods, we will process your order immediately. We charge € 0.50 for this payment method.

Tip: direct debit is the most economical way of payment!

Do you have to pay manually after, for example, a failed collection? Then you can transfer this to the account number (IBAN) of Slim Academy B.V.: NL81 ABNA 0590 3250 00.

If your booklet was shipped more than 2 business days ago, please email our customer service department with your order number.

If you have not received anything after more than 2 working days, you can contact our customer service via klantenservice@slimacademy.nl. They can find out for you where the problem is. Please note that PostNL only delivers on Monday to Saturday.

 

That can happen! You can change the address in your Slim Academy account as soon as possible. If your order is already on its way, we can still ship it. You can contact us via klantenservice@slimacademy.nl

If you have not received anything after more than 2 working days, you can contact our customer service via klantentenservice@slimacademy.nl. They can find out for you where the problem is. Please note that PostNL only delivers on Monday to Saturday.

Tip: Check your order confirmation to see if your booklet is already available on the site, you can often buy the booklets before they are actually available.

That can happen! You can change the address in your Slim Academy account as soon as possible. If your order is already on its way, we can still ship it. You can contact us via klantenservice@slimacademy.nl

Unfortunately it is not possible to apply the discount code afterwards. You can only cancel your order if your booklets have not yet been shipped. You can do this by emailing our customer service. Then put in the subject cancel – order number. Or use your code for your next purchase :).

Check if the code is still valid. Send an email to customer service and let us know which code you are using. We can then check what is going wrong.

Yes! Since 2024 we have started giving exam training for certain studies again. Right now there are workshops available for Law in Amsterdam, Utrecht, Leiden and Groningen. Would you like to have exam training for your specific study? E-mail your question to c.jones@slimacademy.nl.

We also offer 1 on 1 study and thesis supervision. If you are interested, you can request a free telephone consultation: https://slimacademy.nl/gratis-adviesgesprek/

Supplements are additions to a summary. For example, if the last lecture has yet to be given, but the summary has already been made, the summary of this lecture will be added to your account as a supplement.

You can find the supplements by logging into your Slim Academy Account. You can then go to the ‘Supplements’ tab. There you can find all the supplements of your summaries. Alternatively, you can go to the relevant booklet via the webshop. You can also find a link to the supplements on the order page of the booklet.

Video: where can I find the supplements?

When the supplements will be available online, depends on which study you do. In general we try to publish the summaries as soon as possible after the lectures. The publishing date is determined by the lecture days. Of course, we also look at when it is most convenient for you to receive your booklet! This gets determined per term and we put this information on the supplement page in the summary.

The digital supplements are only available until the end of the academic year, after which the license has expired. As of September 1, all old summaries have been removed from the digital box. You can also find this information in the sales conditions. If you have a re-sit, you can let us know via klantenservice@slimacademy.nl and we can check whether the summary is still available for you.

Log in to https://slimacademy.nl/shop/login with the information you used to place an online order. If you did not order online, create new login details yourself (email address plus password).

You can log in easily by using the same username and password you use for your Slim Academy account on the webshop.

You can download the app on your phone here:

Google play store
Apple store

Would you like to use a different device other than your phone, like a tablet/ipad or laptop? Then you should log in through your browser: https://app.slimacademy.nl.

Your username is always your email address, fill it in and then you can click on ‘forgot password’. You will receive an e-mail that will give you the option to set a new password for your account. 

You can change the address by logging into your Slim Academy account and changing your details there. Please note, the change only applies to summaries that have not yet been sent.