With a subscription you have access to your study materials for the whole academic year, without having to place separate orders every time. You benefit from:

• Order costs only once instead of with every order.
• Up to €150 savings compared to separate orders.
• Everything sorted for the whole year, so you don’t have to worry about ordering your summaries.
• Access to booklets from last academic year, so you can get a head start on studying.
• Practice questions and flashcards that you can add to your subscription for a small extra fee.

You can use the same Slim Academy account on 1 device at a time. This means you can also open a summary on 1 device at a time.

In the app, go to ‘Library’ and select the course you want to practise for. You’ll then find the flashcards under the ‘Purchased’ tab and the practice questions under the ‘Practice questions’ tab.

Unfortunately, the Slim Academy app doesn’t support offline use. This means the flashcards and practice questions aren’t available offline.

You can take the practice questions as often as you like. With every new practice session, the order of the questions is shuffled automatically.

Flashcard prices differ per degree programme and year. However, adding flashcards to your subscription is always cheaper than buying them separately. For the latest prices, check www.slimacademy.nl.

You can check the availability of the practice questions on our website. There you can see per degree programme whether practice questions are offered and from which date they’re available.

You can easily submit your track or minor choice via your account in the Slim Academy app. Just make sure you do this in time, before your subscription starts, so we can set up your subscription correctly.

Yes, if you quit your studies, you can cancel your subscription early. To do so, you need to return all printed booklets you have received up to that point. Contact our customer service to submit your cancellation and receive the next steps.

If your order is already on its way, unfortunately you can no longer change the postcode. Do contact our customer service as soon as possible, so we can see what we can still do for you.

If you forgot to apply your discount code, contact our customer service as soon as possible. Include your order number and the discount code you wanted to use. We’re happy to check whether we can still apply the discount. This usually works if you get in touch within 4 hours of placing your order.

Send an email to marketing@slimacademy.nl and we’ll be happy to help.

At the end of that month

Because every order comes with fixed processing and administration costs. Even for a digital summary, there are costs involved in processing your order and making the product instantly available in our digital learning environment.

You’ll receive an email from us with more information about the failed direct debit and what you can do. Keep in mind that an outstanding payment may lead to extra costs, so make sure you pay on time.

Within 30 days

The practice questions and flashcards are saved automatically per week. Took a break from studying? Then you can simply pick up where you left off later. To do so, go to ‘Practice questions’, select the week you were working on and then choose the option to practise. A pop-up will then appear where you can choose to resume your previous session or start a new one.

When the subscription ends, your access to the digital products included in the subscription ends as well.

In the app, select the text and click the little flag. The ‘Give feedback’ field will then appear, where you can report the mistake. Your feedback goes straight to the manager, so the mistake can be checked and corrected as quickly as possible.

For questions about a charge, you can contact our customer service. Send an email with your question and, if applicable, your order details, and we’ll help you as quickly as possible.

You pay €2,95 in order costs with your order. If you have a subscription, you only pay this once

When checking out in the shop, you can pay with iDEAL/Wero, Mastercard or Bancontact.

On www.slimacademy.nl click ‘Log in’ at the top right and then log in with your email address and password.

You can log in to the digital environment via app.slimacademy.nl with your username and password

Log in on the website, go to “Account details” and update your address there. Don’t forget to save your changes.

After buying a summary, you get instant access to it via the online environment. The summaries can be updated there in real time and are also updated weekly. In the online environment you can also use our AI assistant Sam.

It’s best to contact PostNL about this. Unfortunately, we can’t see what happens to your order once we’ve handed it over to PostNL.

Your order may still be on its way, or your parcel may have been delivered to your neighbours, so first check with your neighbours whether they received it. If not, contact PostNL so they can find out where your parcel ended up.

Your subscription is renewed automatically after 12 months. From that point on, you can cancel monthly via your account on our website.

You can easily change your subscription in your own account

Have you already made the yearly payment? Then unfortunately we can’t reverse it. Want to change your payment method before the payment has been made? Then contact our customer service. We’re happy to help.

This only applies to Medicine students. You can easily change your preference for printed summaries via your account on our website. Log in and go to your account settings to indicate your preference.

No, an order cannot be returned and you will not get a refund for it.

Yes, as long as your order hasn’t been processed or shipped yet. Contact our customer service as soon as possible and include your order number. If your order has already been shipped, we unfortunately can no longer cancel it.

If your order hasn’t been processed yet, we may still be able to change it for you. So contact our customer service as soon as possible and include your order number and what you’d like to change. If your order has already been processed or shipped, we unfortunately can no longer change it. Subscription orders, however, can easily be changed.

With a subscription you always have instant access to the products, and you also get access to the summaries from previous years. On top of that, with a subscription for your entire bachelor’s you can benefit from an extra discount.

You get access to all digital booklets of the current academic year, including courses that have already finished. You also get access to all digital booklets of the previous academic year. However, you only receive printed booklets for courses whose exam is still to come. Printed booklets that were released earlier will not be sent afterwards.

The price of a subscription can differ per degree programme. Among other things, we base our prices on what the subscription includes and the costs of developing and maintaining the materials. In addition, different discounts or promotions may apply per programme or period. As a result, one subscription may cost more or less than another.

You can change your order in the shop by logging in and going to ‘Subscription’. There you can make the changes you want.

With the LifeTime Subscription you pay a small amount per month and keep access after your studies to all booklets you collected in your account during your studies. That way, you can keep viewing your study materials even after you graduate.

If we offer your degree programme again next academic year, your subscription will be renewed automatically. Don’t want that? Then you need to cancel your subscription yourself in time. If we don’t offer your programme next academic year, your subscription will be stopped automatically.

The Slim Academy app is the easiest way to study and practise with our products. As soon as a summary is available online, you get instant access to it, and the summaries are updated in real time. You can also use our AI assistant Sam, who can give you extra explanation and clarification based on the summary. On top of that, the practice questions and flashcards in the app are really easy to use on the go, so you can study anywhere!

Unfortunately, it’s not possible to use the Slim Academy app offline. Still want to study offline? Then you can also order the summaries as a printed version.

You can find the shipping date of the printed summaries in the shop, on the product page. Next to the product, look at the second line with the truck icon; it shows when the summary will be shipped. Orders are usually delivered one day after shipping. As soon as the parcel has been handed over to PostNL, you can use the Track & Trace to see when your package will be delivered.

You can find the date a product becomes available online in the shop. The first line with the laptop and phone icon shows from when the product is available in the app.

First, check whether the booklet is already available online. You’ll receive an email as soon as the booklet is online, but you can also check this in the shop. Is the booklet not visible there yet, even though it should already be online? Then get in touch with us via the app groups or send an email to klantenservice@slimacademy.nl.

You can find our app in the App Store and Google Play Store under the name “Slim Academy”. Simply download the app there and then log in with your Slim Academy account.